diff --git a/src/pages/privacy/index.astro b/src/pages/privacy/index.astro index c0b20b6..97b5c37 100644 --- a/src/pages/privacy/index.astro +++ b/src/pages/privacy/index.astro @@ -21,459 +21,919 @@ if (!i18next.hasLoadedNamespace('privacy')) { slug: '/privacy' }} > -

Privacy Policy

-

- Your privacy is important to us. It is our policy to respect your privacy - regarding any information we may collect from you across our website, https://leavemealone.com, and any other sites we own and operate. -

-

Personal information

-

- We only ask for personal information when we truly need it to provide the - service to you. We collect it by fair and lawful means, with your knowledge - and consent. We also let you know why we're collecting it and how it will be - used. -

-

- We only retain collected information for as long as necessary to provide you - with your requested service. What data we store, we protect within - commercially acceptable means to prevent loss and theft, as well as - unauthorised access, disclosure, copying, use or modification. -

-

- You are free to refuse our request for your personal information, with the - understanding that we may be unable to provide you with some or all of our - service. -

-

- All personal records, including your keys, email metadata, and any email - content, is encrypted at rest in our database. -

-

GDPR

-

- If you are an EU resident then you have the right at any time to request all - the personal information we have for you as dictated by the General Data - Protection Regulation (GDPR). Under the same regulation, we will also delete - any or all of this information at your request. -

-

- If you are not an EU resident then we will still provide this information to - you if you ask for it, because we believe you should have these rights - regardless of where in the world you live. -

-

- In addition, you can choose to delete your account from the profile page, - which results in your data being automatically removed irreversibly from our - system and your browser. -

-

The Service

-

Retrieving email data

-

- In order to present a list of your mailing lists, we fetch your email data - from your email provider and parse it into a localized format. -

-

Gmail or Google Workspace

-

- When you connect your Gmail or Google Workspace (formerly G Suite) account - to the service we need the following OAuth scopes: -

- - -

- You can view your Google App permissions or revoke access to Leave Me Alone - at any time here -

- -

Outlook/Exchange/Office365

-

- When you connect your Outlook, Exchange, or Office365 account to the service - then we need the following OAuth scopes: -

- - - -

Other/IMAP

-

- When you connect your IMAP account to the service we do not need any extra - permissions. -

- -

Storing email data

-

Unsubscribing

-

- For users only using the service to unsubscribe, we store metadata of the - emails that we find in order to sync unsubscribes between devices. This - includes the email envelope (to and from addresses), so that we can identify - if you have unsubscribed from a subscription previously. -

-

- We do not store any content, or other information of these emails and if you - delete your account this information is deleted irrevocably. -

-

- We are dedicated to upholding the privacy of your information and agree to - never do anything with this email metadata except provide you an excellent - service through this website. -

-

Rollups

-

- For our Rollups feature, when you add an email sender to a Rollup (and that - Rollup is enabled), we fetch the content for emails that you have received - from that sender in the last 7 days (maximum). -

-

- Until the Rollup is disabled, deleted, or the sender is removed, we fetch - and store the content of emails that you receive from that sender, as you - receive them into your connected email account(s). -

-

- This email content is only used to build your Rollup, and is retained should - you wish to view the Rollup at a later date. It is not used for any other - purpose than to provide you with the Rollups service. -

-

- We never fetch or store the content of any other emails as a part of this - process, and all email content is encrypted at rest in our database. -

-

- Three months after a Rollup is sent to you, any metadata, images, or - contents associated with the Rollup are removed from our servers, with the - exception of email counts and statistics. -

-

- If you delete your account, delete the Rollup, or remove a sender from the - Rollup, then any email content or metadata we store related to the Rollup or - the sender is deleted permanently. -

- -

Shield

-

- When the Inbox Shield feature is enabled, and if the "block all" - functionality is turned on, we fetch metadata of all senders who email you, - until the feature is turned off or your account is deleted. -

-

- When the Inbox Shield feature is enabled, and if the "allow all" - functionality is turned on, we fetch metadata only for senders who email you - who appear on your active Blocklists, until the feature is turned off or - your account is deleted. -

-

- The metadata includes to and from email addresses, subject line, dates and - counts of how many times that sender has emailed you since you enabled the - functionality. -

-

- This information is used solely for the purpose of providing the Inbox - Shield Screener service, which allows you to control who is allowed to email - you. -

-

- If the Inbox Shield feature is disabled, this metadata is retained (along - with the action you asked us to perform on this sender), in case you would - like to re-enable it in the future. -

-

- You can read more about the above on our security page. -

- -

Third parties

-

- We don't share any user data publicly or with third-parties, except when - required to by law. To date this has never been requested and we can't - imagine why it would be. -

-

- We do use a few third-party scripts with whom we share non-personal data for - the following purposes; -

-
    -
  1. -

    - Page view analytics (Simple Analytics) -

    -
  2. -
  3. -

    - In-app support chat (Squarecat) -

    -
  4. -
  5. -

    - Error handling (Sentry) -

    -
  6. -
  7. -

    - Payment processing (Stripe) -

    -
  8. -
  9. -

    - Infrastructure management (Datadog - EU Data Residency only) -

    -
  10. -
  11. -

    - Product analytics ( +

    Privacy Policy

    +

    + Your privacy is important to us. It is our policy to respect your privacy + regarding any information we may collect from you across our website, https://leavemealone.com, and any other sites we own and operate. +

    +

    1. Personal information

    +

    + We only ask for personal information when we truly need it to provide the + service to you. We collect it by fair and lawful means, with your + knowledge and consent. We also let you know why we're collecting it and + how it will be used. +

    +

    + We only retain collected information for as long as necessary to provide + you with your requested service. What data we store, we protect within + commercially acceptable means to prevent loss and theft, as well as + unauthorised access, disclosure, copying, use or modification. +

    +

    + You are free to refuse our request for your personal information, with the + understanding that we may be unable to provide you with some or all of our + service. +

    +

    + All personal records, including your keys, email metadata, and any email + content, is encrypted at rest in our database. +

    +

    2. GDPR

    +

    + If you are an EU resident then you have the right at any time to request + all the personal information we have for you as dictated by the General + Data Protection Regulation (GDPR). Under the same regulation, we will also + delete any or all of this information at your request. +

    +

    + If you are not an EU resident then we will still provide this information + to you if you ask for it, because we believe you should have these rights + regardless of where in the world you live. +

    +

    + You can also delete your account yourself from the profile page. That + happens immediately. Your mail data, your connected accounts and their + credentials, your Rollups, your Shield data, and your user record are all + removed there and then, we log you out of every device, and you won't be + able to sign in again. +

    +

    + Three things outlast that, and we'd rather name them than let "delete" + imply a clean wipe: +

    +
      +
    1. +

      + A copy of your user record is kept for 3 days in case a + deletion turns out to be a mistake or needs looking into. After that it's + destroyed. +

      +
    2. +
    3. +

      + Our database backups are the one thing we can't reach into. They're + encrypted, and they're kept for a maximum of 90 days. + If you were in our system when a backup was taken, your data stays in + that backup until it's deleted along with it. +

      +
    4. +
    5. +

      + If you had Spam Blocker turned on, samples of your mail collected to + train our classifiers are deleted on their own schedule rather than + with your account. That's explained under AI and automated processing. +

      +
    6. +
    +

    3. The Service

    +

    a. Retrieving email data

    +

    + In order to present a list of your mailing lists, we fetch your email data + from your email provider and parse it into a localized format. +

    +

    i. Gmail or Google Workspace

    +

    + When you connect your Gmail or Google Workspace (formerly G Suite) account + to the service we need the following OAuth scopes: +

    + + +

    + You can view your Google App permissions or revoke access to Leave Me + Alone at any time here +

    + +

    ii. Outlook/Exchange/Office365

    +

    + When you connect your Outlook, Exchange, or Office365 account to the + service then we need the following OAuth scopes: +

    + + + +

    iii. Yahoo

    +

    + When you connect your Yahoo account to the service then we need the + following OAuth scopes: +

    + + + +

    iv. Other/IMAP

    +

    + When you connect your IMAP account to the service we do not need any extra + permissions. +

    + +

    b. Storing email data

    +

    i. Unsubscribing

    +

    + For users only using the service to unsubscribe, we store metadata of the + emails that we find in order to sync unsubscribes between devices. This + includes the email envelope (to and from addresses), so that we can + identify if you have unsubscribed from a subscription previously. +

    +

    + We do not store any content, or other information of these emails and if + you delete your account this information is deleted irrevocably. +

    +

    + Some senders only accept unsubscribes by email. For those we send a formal + unsubscribe and data removal request on your behalf, which names your + email address and asks them to remove it under your data protection + rights. It goes from our own address, not yours, so replies come to us + rather than landing back in your inbox. The sender already has your + address, since they've been emailing you with it. +

    +

    + We are dedicated to upholding the privacy of your information and agree to + never do anything with this email metadata except provide you an excellent + service through this website. +

    +

    ii. Rollups

    +

    + For our Rollups feature, when you add an email sender to a Rollup (and + that Rollup is enabled), we fetch the content for emails that you have + received from that sender in the last 7 days (maximum). +

    +

    + Until the Rollup is disabled, deleted, or the sender is removed, we fetch + and store the content of emails that you receive from that sender, as you + receive them into your connected email account(s). +

    +

    + This email content is only used to build your Rollup, and is retained + should you wish to view the Rollup at a later date. It is not used for any + other purpose than to provide you with the Rollups service. +

    +

    + As part of the Rollups process we only fetch content from the senders you + have added to a Rollup. No other sender in your mailbox is touched by it, + and all email content is encrypted at rest in our database. +

    + +

    + Three months after a Rollup is sent to you, any metadata, images, or + contents associated with the Rollup are removed from our servers, with the + exception of email counts and statistics. +

    +

    + If you delete your account, delete the Rollup, or remove a sender from the + Rollup, then any email content or metadata we store related to the Rollup + or the sender is deleted permanently. +

    + +

    iii. Screener

    +

    + The Screener watches mail as it arrives so you can decide who's allowed to + reach you. For this to work we fetch metadata of each sender who emails + you live as the email is received. +

    +

    + The metadata includes to and from email addresses, subject line, dates and + counts of how many times that sender has emailed you since you enabled the + functionality. +

    +

    + If the Screener feature is disabled, this metadata is retained (along with + the action you asked us to perform on this sender), in case you would like + to re-enable it in the future. +

    + +

    iv. Spam Blocker

    +

    + When enabled The Spam Blocker watched mail as it arrives in your inbox, + determines which emails are spam, and then moves those emails out of your + inbox. To do this it needs the body text of the emails, + and not just the metadata. In some instances the only way to identify spam + is to match the content against other known spam emails. +

    +

    + The classifiers we use to identify spam are owned by us, and processed by + our own spam detection engine. +

    +

    + To improve the spam classification for everyone, we sometimes retain a + corpus of spam emails to use for further training. This is explained + further in the AI and automated processing section. +

    + +

    + The Spam Blocker is turned off unless you turn it on. Turn it off and we + stop reading the content of your incoming mail for it. We will never read + email content without your permission. +

    + +

    v. Priority senders, do-not-disturb schedules, and snoozing

    +

    + These features change when mail reaches you rather than whether + it does. Each one works using email metadata: +

    + +

    + If you've turned on our email digest, we email you a summary of what's + been held. That digest contains sender names and subject lines from your + own mailbox, sent to your own address. +

    +

    + You can read more about the above on our security page. +

    + +

    4. AI and automated processing

    +

    + We use AI in a few places to save you time, mostly for summarising mail + and working out what's junk. +

    +

    + We believe that AI should never be used as a stand-in for something that + can be done without it, so we use it sparingly and with caution. +

    +

    + We also think with AI specifically, you deserve to know exactly where it + runs, what it sees, and how it's being trained, so here's all of it. +

    + + + +

    a. What runs on our own servers

    +

    + Our spam engine runs on hardware we rent and manage ourselves. It reads + the full email, headers and body, to score how likely it is to be spam. + It's rules and statistics rather than a large language model, and none of + those details are ever sent to a large language model. +

    + +

    b. What we send to hosted AI models

    +

    + Some features need a large language model, and those we don't run + ourselves. Here is every one of them, and exactly what it sends: +

    + + +

    c. Where those models run

    +

    + Every one of those requests goes through DigitalOcean's AI gateway. We use open-weight models running on DigitalOcean's own + infrastructure, which is also where the rest of our service runs. +

    +

    + For the Rollup and Screener summaries specifically, we ask the gateway to + keep a copy of the request against your account ID, which we use to debug + summaries that come out wrong. That means the sender names and subject + lines in those requests are retained by DigitalOcean rather than discarded + once the summary comes back. +

    + +

    d. AI and support

    +

    + Our support is run by humans, but because we're a small team our humans + sometimes need help from AI. +

    +

    + In these cases we use Anthropic's Claude to help us out. When you email + us, the content of your message and the address you sent it from may be + processed by Anthropic as part of that. If you'd rather your support + conversation never touched an AI model, say so in your email subject and + it will only ever be seen by a human. +

    + +

    e. Training our own classifiers

    +

    + We use real email content to train our own spam and cold email + classifiers. This is the part people most want to know about, so to be + completely clear: +

    +
-

- We have ensured that the respective privacy policies of these companies - align with our own values. -

-

External sources

-

- Our website may link to external sites that are not operated by us. Please - be aware that we have no control over the content and practices of these - sites, and cannot accept responsibility or liability for their respective - privacy policies. -

-

- To provide the unsubscription service we also occasionally display images to - you that are fetched from external sites. The intention of these images is - to show you if an particular unsubscribe was successful. However, we have no - control over these images and cannot accept responsibility or liability for - their content. -

-

- These images can only seen by you, unless you specifically share them with - us for product improvement purposes. If you want us to remove a specific - image from our systems then let us know. -

-

- To provide the Rollup service, we store and display email content that has - been sent to you from an external source. This email content may contain - images and hyperlinks that direct you to external websites. We are only - displaying this information as it was received into your inbox, and cannot - accept responsibility or liability for it's content, or any content of - linked websites. -

- -

Open Startup statistics

-

- We collect statistical information such as the total quantity of emails we - have scanned and the total number of subscriptions that have been - unsubscribed from. As well as various financial details. -

-

- This data does not contain any personal identifying information and is only - stored as counts or percentages. -

-

- We periodically share this information publicly with our followers on social - media for the sole purpose of documenting and sharing our successes and - failures as an "open startup", for the benefit of others and to keep ourselves accountable. -

-

- You can see an example of what we do with this data on our open page. -

-
-

- We believe that by following these rules we can keep your data as safe as - possible, but if you have any suggestions on how we can improve then let us know! -

-

- Your continued use of our website will be regarded as acceptance of our - practices around privacy and personal information. If you have any questions - about how we handle any of our data, feel free to contact us. -

-
-

- This policy was last updated on the 8th September 2025. -

-

- -

-

- -

-
    -
  1. -

    - - 23rd July 2019 - -

    -
  2. -
  3. -

    - - 25th September 2019 - -

    -
  4. -
  5. -

    - - 17th October 2020 - -

    -
  6. -
  7. -

    - - 25th Feburary 2021 - {' '} - - - -

    -
  8. -
  9. -

    - - 8th April 2022 - {' '} - - - -

    -
  10. -
  11. -

    - - 24th August 2022 - {' '} - - - -

    -
  12. -
  13. -

    - - 8th October 2024 - {' '} - - - -

    -
  14. -
  15. -

    - 12 August 2025{' '} - -

    -
  16. -
  17. -

    - - 8th September 2025 - {' '} - -

    -
  18. -
- - + href="/email-us">email us and we'll remove them by hand. + + + +

f. What AI never does

+

As stated, we utilise AI in a very restricted and controlled manner.

+

+ AI models will never get access to your mailbox. They don't get your + credentials, your OAuth tokens, or the ability to read, send, or delete + your mail. They only ever see the specific text we send them, for the + specific tasks described above. +

+ +

5. Third parties

+

+ We don't sell user data, and we don't share it publicly or with anyone + except the companies listed below, or when required to by law. To date no + legal request has ever been made. +

+

+ Some of the companies below do receive personal data, because they can't + do their job without it. +

+

a. Running the service

+ + +

b. Support

+ + +

c. Payments and licensing

+ + +

d. Analytics and monitoring

+ + +

e. Unsubscribing on your behalf

+

+ We occasionally route unsubscribe requests through third-party proxy + networks. The unsubscribe link and the pages it leads to pass through + those networks. +

+ +

f. What we host ourselves

+

+ A lot of things a company our size would normally outsource, we run on our + own servers instead. Our spam engine, our marketing email, and our team + chat are all self-hosted, so no other company sees the data behind them. + All of this is a deliberate choice rather than an accident. +

+

+ We have ensured that the respective privacy policies of all the companies + above align with our own values. +

+ +

6. Cookies and advertising

+

+ We don't run any third-party advertising or tracking scripts on our + website. No Facebook pixel, no ad network tags, nothing following you + around the internet. +

+

+ We do set one first-party cookie, called lma_attr. If you + arrive from one of our Google ads, it stores the click ID from that ad + along with any campaign parameters in the link. It lasts 90 days, it's only readable by our own servers, and it contains nothing about + you personally. +

+

+ If you then buy a subscription, we tell Google Ads that the click resulted + in a purchase, along with the value. That upload includes your email + address as a SHA-256 hash rather than the address itself, which is how + Google matches the conversion up without us handing the address over. +

+

+ Beyond that we use ordinary cookies to keep you logged in, which are + necessary for the service to work at all. +

+ +

7. How long we keep things

+

+ The short version is that we keep data for as long as we need it to run + the service for you, and no longer. The specific windows worth knowing: +

+ + +

8. External sources

+

+ Our website may link to external sites that are not operated by us. Please + be aware that we have no control over the content and practices of these + sites, and cannot accept responsibility or liability for their respective + privacy policies. +

+

+ To provide the unsubscription service we take screenshots of the sender's + unsubscribe page, so we can show you whether a particular unsubscribe + actually worked. We have no control over what's on those pages and cannot + accept responsibility or liability for their content. +

+

+ These screenshots are taken by our system. They're pictures of a third + party's web page that our own service captured, and we use them to check + that unsubscribes are working and to improve the service. +

+

+ We use some of these images to improve our system and to help other + visitors get through the unsubscribe process. We never disclose personal + information from these images. Before they're stored, they're processed by + Google's Document AI to detect and redact personal information that + appears in them. +

+ +

+ If you'd like us to remove a specific screenshot from our systems, let us know and we will. +

+

+ To provide the Rollup service, we store and display email content that has + been sent to you from an external source. This email content may contain + images and hyperlinks that direct you to external websites. We are only + displaying this information as it was received into your inbox, and cannot + accept responsibility or liability for it's content, or any content of + linked websites. +

+ +

9. Open Startup statistics

+

+ We collect statistical information such as the total quantity of emails we + have scanned and the total number of subscriptions that have been + unsubscribed from. As well as various financial details. +

+

+ This data does not contain any personal identifying information and is + only stored as counts or percentages. +

+

+ We periodically share this information publicly with our followers on + social media for the sole purpose of documenting and sharing our successes + and failures as an "open startup", for the benefit of others and to keep ourselves accountable. +

+ +
+

+ We believe that by following these rules we can keep your data as safe as + possible, but if you have any suggestions on how we can improve then let us know! +

+

+ Your continued use of our website will be regarded as acceptance of our + practices around privacy and personal information. If you have any + questions about how we handle any of our data, feel free to contact us. +

+
+

+ This policy was last updated on the 8th August 2026. +

+

+ 10. +

+

+ +

+
    +
  1. +

    + + 23rd July 2019 + +

    +
  2. +
  3. +

    + + 25th September 2019 + +

    +
  4. +
  5. +

    + + 17th October 2020 + +

    +
  6. +
  7. +

    + + 25th Feburary 2021 + {' '} + + + +

    +
  8. +
  9. +

    + + 8th April 2022 + {' '} + + + +

    +
  10. +
  11. +

    + + 24th August 2022 + {' '} + + + +

    +
  12. +
  13. +

    + + 8th October 2024 + {' '} + + + +

    +
  14. +
  15. +

    + 12 August 2025{' '} + +

    +
  16. +
  17. +

    + + 8th September 2025 + {' '} + +

    +
  18. +
  19. +

    + + 7th August 2026 + {' '} + +

    +
  20. +
+ + +